Frequently Asked Questions

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Q: Which languages do you provide?

A: Our linguists speak 200 different languages and dialects, including many that are rare.

Q: How many linguists do you work with?

A: We have over 5,000 vetted and approved linguists.

Q: Where are you located?

A: We have offices throughout the UK.

Q: Are you able to certify a translation produced by another company?

A: Unfortunately, we only certify translations provided by Language Link UK.

Q: Can you provide me with a certified translation?

A: Yes we have a certified translation service.

Q: I need an urgent translation, can you help?

A: We are happy to assist if we can. Simply contact us on 01689 283 777 and we will be able to advise on how we can help.

Q: How much information do I need to give you when I engage you to do my work?

A: It is important that you provide us with as much information as possible, such as background papers, case notes, etc, so that we can provide you with the top quality service each and every one of our customers deserve.

Q: Are you able to format my translated document in the same way as my original document?

A: Wherever possible we will format your translation in the same way that the original was formatted. However, if there is a need for formatting that can only be achieved through the use of desktop publishing software, then there could be an additional charge. We would agree this with you before starting work.

Quality services

Q: How do you ensure that I only receive the very best translation, interpretation and transcriptions possible?

A: We work hard to ensure that you receive top-quality translations, interpretation and transcription services from us by using linguists who are not only highly experienced, they are experts in their chosen fields.

Q: How can I be sure you can provide high quality work?

A: We have a long list of corporate clients who are happy with the work that they have received from us. We are happy to provide you with a sample translation of no more than 300 words, based on a document you provide, on request.

Quotations and Pricing

Q: Is there a minimum charge for your services?

A: There are minimum charges for all of our services. Simply contact us on 01959 560 530 and we will be able to advise the minimum charge for your particular project.

Q: Do you charge for quotations?

A: No. We only provide free, no-obligation quotations

Q: How can I obtain a quote and how long will it take?

A: To obtain a free, no-obligation quotation simply contact one of our friendly, approachable and professional staff at our offices in Westerham on 01959 560 530, Piccadilly on 0207 484 0999 or City on 0207 830 9330 or email  For most jobs we should be able to provide a quote immediately. However, where a project is more complex we will provide you with a quote within 2 working days.

Security and confidentiality

Q: How can I be sure you will keep my documentation secure and confidential?

A: We ensure computer security through the use of high-level encryption (128bit SSL). Furthermore all our staff are bound by our company’s confidentiality agreement and we are happy to enter into specific agreements, on request.

Contact us at our offices in Orpington on 01689 283 777, Piccadilly on 0207 484 0999 or City on 0207 830 9330.